Over the years we’ve heard stories of users that have been locked out of Avast even though they claim to have known and entered the correct password. The password protection function in AVG is identical to Avast’s apart from some minor cosmetic changes. It now looks a lot more like Avast Antivirus with some functions also transferred over. For 2017 AVG released a major update to its antivirus software. This last option will lock you out of the software entirely unless you know the password.īack in 2016, Avast acquired AVG software for over 1 billion dollars so it now also owns AVG Antivirus and Internet Security as well. The additional areas are update control and general program access. Program settings, protection control, protection settings, scan control, scan settings, virus chest control, and backup/restore settings are selected by default when you check the option to apply password protection. There are several different parts of Avast that can be protected. This may be a legitimate action, but could also be the result of a malware attack.Ĭancel or enter the wrong password and you will be locked out of the areas selected for protection. The authorization window will darken the rest of the screen and show just the password dialog.Īn attempt has been made to enter a protected area of Avast. This is done by setting a password to protect the required areas of the program, then anyone else trying to access a protected area is greeted with a password authorization dialog. Avast Antivirus and Internet Security is one such range of software that has this ability and has been able to restrict unauthorized users from changing its settings for some years. While generally a good thing, it can also lead to issues if there’s a problem with the password stored by the software. They cannot inadvertently leave the computer more vulnerable by disabling real-time protection or altering other configuration options which could weaken security. It’s especially useful if the computer is used by children or less experienced users. This is to stop unauthorized users from tampering with the settings of the program or disabling its functions. ![]() If you are not able to open/unlock Avast Passwords for any reason, please delete all files in the %LocalAppData%\AVAST Software\APM folder and restore your current data by turning on "sync and backup" again (you will only be able to do this if Avast Self-Defense is turned off).Many commercial or free antivirus and internet security applications will offer some sort of built in protection.If the process doesn't work, please return the 'backup' files saved to the memorable location earlier to the %LocalAppData%\AVAST Software\APM folder and restart the PC to regain access to the current Passwords data.If the process is successful, please remember to re-enable Avast Self-Defense from the settings menu in your Avast Antivirus application.Open Passwords in your Avast Antivirus application and try to unlock the vault using the Master Password you were using prior to reinstalling Windows.please use restart, rather than shutting down and turning the PC back on). ![]() Copy and paste the files found here to the %LocalAppData%\AVAST Software\APM folder.Open the windows.old folder in a new File Explorer window, and navigate to the C:\Windows.old\Users\\AppData\Local\AVAST Software\APM folder.Then delete the files from the APM folder. Copy the contents of the APM folder and save the files in a location you can find later (this will serve as a 'backup' of your current Passwords data).Open Windows File Explorer and copy and paste %LocalAppData%\AVAST Software\APM into the address bar.Disable Avast Self-Defense - please open the your Avast Antivirus application > click "Menu" in the top right corner > click "Settings" > click "Troubleshooting" in the central column > un-check "Enable Self-Defense" > confirm the action on any warning pop-up. ![]() To try restoring from the old Passwords files, please: To set your expectations (and those of anybody else reading this post), please be aware that the chance of success is not high. It might be possible to restore the logins if Passwords recognizes your PC as the same device, as the windows.old folder should contain the previous version of your Passwords data. ![]() It is not necessary for the current version (as an email will be sent instead when you synchronize a new device) - however, I can see that the synchronization for your account was only enabled after you reinstalled windows, so in this case it will not help you to restore the old logins. The backup email was only sent when we using an older version of the synchronization function.
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